At Cloud Elements, we our proud of our culture and our core values are the foundation of our culture. The core value that resonates the most with me is Customers First - which is a big reason why I joined the Cloud Team nearly two years ago. As the Senior Director of Customer Success at Cloud Elements, I am responsible for successfully onboarding and training our new customers and strategic partners like SAP. I work directly with our most strategic customers to help define and guide their digital transformations that are powered by Cloud Elements. I have created the integration journey, a strategic vision for a consultative experience designed to help move customers through the complex tasks of enterprise integrations.
By working with over 200 of today’s leading software and digital enterprises, it is clear that developing a solid integration strategy and executing on said strategy is really tough. So, in this three part blog series, I am going to share the best ways to prepare for building integrations from the ground up. We’ll take a look at the team you should put in place, how and why it’s important to understand your customer’s needs, and how to get the right project plan in place to recognize value and be successful. This first blog is going to cover how to get your internal team ready for integrations.